ForewordCommittee F16 on Fasteners is very concerned with the Fastener Quality AssuranceAct (FQA) of 1990, which is expected to be implemented in 1995. F16 is comprised offastener manufacturers, users, and distributors, all of whom have a large stake in thislaw. As a consequence, F16 requested and sponsored me to write a manual that wouldshow our members how to comply with the law and remain competitive. But thisbook goes beyond assisting those in the fastener industry to cope with the FQA. It canbe of benefit to any industry or enterprise because it is about total quality management(TQM).This book was written so that others may share what I have learned during my 30years in the quality profession. It is a book that presents principles and guidelinesthat, when applied, can be used to develop and implement a total quality managementsystem. Today, more than ever, we in the business community face challenges at everyturn from every corner of the world. Those businesses that survive will be those thatdemonstrate leadership and innovation and listen to the voices of their customers.Those who practice the teachings in this book have a better chance than most toachieve success. They may find the journey difficult and cluttered with obstacles thatimpede their progress, but, if they are true leaders, their message will be heard. Theymust not and will not be discouraged for they must lead us to and through the newglobal market.
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